£31,000 - £37,000

We have an exciting opportunity for you to join the team as an Assistant Community Manager FTC supporting our Co-Living community, Florence Dock in Battersea!

You will contribute to our vision of “enriching residential communities with expertise and passion, making our cities incredible places to live” by:

- Being the friendly, professional face of the building, working with the Front of House team to care for the property like it’s your own.

- Taking the lead on daily tasks to make sure residents have an outstanding experience.

- Motivating and engaging staff to create a high-performing team. 

- Supporting the Community & Operations Manager to build trust and confidence with investors.

You will be a natural relationship builder. You’ll have a can-do, positive attitude and enjoy working as part of a team – but also be able to take responsibility and work independently.

£27,352 - £29,000

You will act as a face of our brand new co-living building based in Earlsfield, and play a crucial role in engaging with residents and their friends and family to make them feel relaxed in their home, and with the rest of the team, help shape a vibrant culture within the building. While this role is focused on service delivery, we want our service to feel human and informal, so we’re looking for candidates that genuinely enjoying meeting new people. This role is 8pm – 8am on a 4 on, 4 off shift pattern.

Your duties will include:

-Managing and responding to general enquiries via phone, email and other channels

- Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified

- Clear and concise handover to day team arriving on shift

- Meeting and greeting residents and any visitor

You will be a personable and highly organised team member that will manage the front desk in an exciting co-living community in Earlsfield!

£ Competitive

We're looking for an experienced and driven Operational Asset Manager to take the lead on Folk’s operating performance. This is an ideal opportunity for someone with operational real estate experience in the living or hospitality sectors, such as a property manager looking to step into asset management, or an existing asset manager who wants to work with a bold, growing brand at the forefront of urban living, underpinned by one of the world’s largest real estate services businesses.

DTZ Investors is a real estate investment and asset management business, managing over $10bn of property investments on behalf of institutional investors and part of the global Cushman & Wakefield group. In 2019, we launched Folk, a dedicated residential investment platform to develop and operate large-scale co-living buildings. To date, we’ve developed three flagship assets in London - offering over 800 units - operated under our Folk Co-living brand and have a pipeline of further assets ready for funding and development. 

You will: 

- Own and deliver business plans for Folk assets, optimising OPEX and driving revenue to maximise NOI.

- Evaluate financial and operational performance across the portfolio.Play a key role in setting the leasing strategy

• - Lead the relationship with our property manager to ensure exceptional on-the-ground service delivery.

• - Champion and enforce Folk’s brand and service standards across procurement, customer service, operational processes and policies, and resident experience.

• - Translate operational insights into strategic actions—bridging the gap between site teams and asset management.

• - Monitor resident feedback (e.g. surveys, online reviews, social media) and action improvements.

• - Lead competitive benchmarking and analysis across the co-living and BTR sectors.

• - Shape and oversee the implementation of our social impact strategy, including partnerships with Community Investment Partners.

• - Support brand marketing initiatives that elevate awareness and attract residents.

• - Manage and mentor an Asset Management Assistant.

We’re after someone who cares about delivering a superior living experience — and has the skills to ensure that happens profitably. You might have come up through hospitality, property management, or an operational role in BTR, PBSA or co-living. Or you might already be in asset management and looking for a more mission-driven opportunity.